Shipping policy

SHIPPING POLICY

TURKISH LIGHTHOUSE

ABN: 68 688 319 922

Registered Address: Box Hill, 2765, NSW, Australia

Contact Email: sales@turkishlighthouse.com

Last Updated: Monday, 27 April 2026

1. Overview

This Shipping Policy explains how orders placed through our Website are processed, dispatched, and delivered. Because we operate a dropshipping model, your order is fulfilled directly by our supplier located outside Australia ("Supplier") and shipped to you from their facility.

By placing an order, you acknowledge and agree to the terms of this Shipping Policy.

2. Order Processing

Orders are processed within 1–3 business days of payment confirmation. You will receive an order confirmation email once your payment has been accepted.

Please ensure your delivery address is correct at the time of checkout. We are not responsible for orders delivered to an incorrect address provided by you. If you need to update your delivery address, contact us immediately at sales@turkishlighthouse.com — address changes can only be made before your order is dispatched.

3. Dispatch and Fulfilment

All orders are dispatched directly by our Supplier. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Dispatch timeframes from our Supplier are typically 2–5 business days after order processing. Total delivery time is the sum of processing time plus transit time.

4. Delivery Timeframes

Estimated delivery timeframes by region are as follows:

Destination Estimated Delivery Time

Australia [e.g., 10–20 business days]

United States [e.g., 7–15 business days]

United Kingdom [e.g., 7–15 business days]

European Union [e.g., 10–20 business days]

Rest of World [e.g., 14–28 business days]

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to:

Customs clearance and import processing in the destination country

Public holidays in the country of origin or destination

Carrier delays or disruptions

Remote or regional delivery locations

We will not be liable for any loss or damage arising from delivery delays outside our reasonable control.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. All applicable shipping charges will be displayed before you confirm your order.

6. Tracking Your Order

Where tracking is available, a tracking number will be provided in your shipping confirmation email. You can use this number to monitor your shipment via the carrier's website.

Please note that tracking updates may be delayed, particularly during international transit or customs processing. If your tracking has not updated for more than 7 business days, contact us at sales@turkishlighthouse.com and we will investigate with our Supplier.

7. Customs, Duties, and Import Taxes

Orders shipped outside Australia are subject to the customs laws and import regulations of the destination country. Any customs duties, import taxes, brokerage fees, or other charges levied by your country's authorities are your responsibility and are not included in our product prices or shipping charges.

We have no control over these charges and cannot predict their amount. We recommend checking with your local customs authority before placing an order if you are concerned about potential import costs.

We are required by law to accurately declare the contents and value of all shipments on customs documentation. We will not falsify customs declarations or mark shipments as "gifts" to avoid duties.

8. Lost or Undelivered Parcels

If your order has not arrived within the estimated delivery window, please contact us at sales@turkishlighthouse.com with your order number. We will investigate with our Supplier and the carrier.

Australian Customers: Under the Australian Consumer Law, we remain responsible for ensuring your goods are delivered. If your order is confirmed as lost in transit, we will offer you a replacement or full refund. Shipping policy terms that attempt to transfer transit risk to you are not enforceable under Australian law.

International Customers: If your order is lost in transit, contact us and we will work with our Supplier to resolve the matter. Outcomes will depend on the carrier's investigation findings and applicable local laws.

9. Damaged in Transit

If your order arrives visibly damaged, please:

Photograph the damaged packaging and item before opening or using it

Include your order number and photographs in your message

We will assess your claim and arrange a replacement or refund in accordance with our [Refund and Returns Policy].

10. Delivery Restrictions

We currently ship to most countries. We reserve the right to restrict shipping to certain destinations at any time due to carrier limitations, legal restrictions, or supplier constraints.

Some products may be subject to import restrictions in certain countries. It is your responsibility to ensure that the products you order are permitted for import into your country.

11. Split Shipments

In some cases, your order may be fulfilled in multiple shipments if items are dispatched separately by our Supplier. You will receive separate tracking information for each shipment. You will not be charged additional shipping fees for split shipments unless agreed in advance.

12. Contact Us

For all shipping enquiries, please contact us:

TURKISH LIGHTHOUSE

ABN: 68 688 319 922

Box Hill, 2765, NSW, Australia

Email: sales@turkishlighthouse.com

Phone: +61 491 171 900